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Products returned within 25 days of purchase with be
refunded minus a 20% restocking fee.
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Please check your equipment upon receipt to make
sure it is ok. If it is damaged email damage@kvm-switches-online.com
within 3 days to arrange a replacement.
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Merchandise that has been damaged or altered by you
can not be returned.
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Shipping charges are non refundable.
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Returns and exchanges take between 5 and 10 days.
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No merchandise will be accepted without a RMA Number
(Return Merchandise Authorization).
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Click here to complete the RMA Form.
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You will receive a confirmation of your RMA request
along with a RMA number and return shipping instructions.
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This process could take up to 3 days.
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Any returns that we receive that have not been given
a RMA number will be refused.
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The RMA number must be referenced on the shipping
label and the RMA form that we have approved must be enclosed in the
package.
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Credit can only be given to approved returns that
arrive in good condition with a valid RMA number given to you by KVM
Switches Online.
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If the product is defective, you will be given a
replacement upon receiving the defective unit. No refunds are given
for defective merchandise.
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Credit processing may take up to 30 days to
complete.
